Our policies

Shipping:

Thank you for shopping with Flutterby Lane! We can ship your purchase to any address within the continental United States. Most items are shipped ground via our USPS provider within 2 business days. In-store pick up is FREE. You may select this option at check-out.

We offer a $7.00 flat rate shipping fee for purchases under $50.00. Free shipping is offered for purchases over $50.00.

14 Day Return Policy:

We always hope you are excited about your purchase. We do understand that there may be a time when an item needs to be returned. We will gladly accept returns on items within 14 days from time of delivery. Items must be unworn, unused condition, in its original packaging and have all original tags attached. Without these, items are not eligible for return. Refund will be for the price of the item only; there is no refund on shipping. No return form is required: all we need with the package is a copy of the original packing slip or a copy of your receipt. Please mail returns to:

Flutterby Lane
520 S. Willow Ave
Cookeville, TN 38501

We kindly ask that you allow 7 business days from the time we receive your package for returns to be processed. Your refund will be credited to the purchaser’s original form of payment.

All sale items, special orders and personalized items are final sale. Shipping cost are non-refundable.

Questions about our return policy or to check on the status of your return, please email us at hello@flutterbylane.com

Exchanges:

At this time we are not able to offer exchanges with online purchases, only refunds.

Privacy:

Flutterby Lane will not sell or disclose your personal information to third parties. We are committed to protecting your privacy and will only use the information that we collect about you lawfully. The information we collect about you is used to process your order and to provide the best customer service possible.

Flutterby Lane is a baby and children's boutique serving Cookeville, TN.

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We accept payments by all major credit cards through both Square and PayPal. 

Shop now, pay later! Choose afterpay at checkout to pay for your order in four equal installments.